Valued Hotel Guest Rewards Program

Benefits, Terms & Conditions

Our Rewards Benefits

Terms & Conditions

  • Valencia Hotel Group reserves the right to discontinue or modify the Loyalty Program benefits at any time with or without notice.
  • Third party bookings do not receive Loyalty Program benefits (i.e. Expedia.com, Orbitz.com, Hotels.com, etc.).  
  • The Loyalty Program is a individual traveler program.  Group bookings do not apply.  Bookings or reservations of ten (10) rooms or more are considered a Group booking. See Details
  • Loyalty membership profile may not be attached to guest reservation for group or negotiated rate reservations if the loyalty email address is not provided at the time of booking.
  • By enrolling in the Loyalty Program, you are automatically signed up for email offers.  
  • The Loyalty Program benefits are non-transferable and have no cash value.
  • Must be logged in to loyalty account at time of booking to receive member rates and rewards.
  • Member Rates and Special Offers are based on availability; unavailable dates do apply (i.e. Citywide Conventions, New Years Eve, Special Events, Football Games, Parent Weekends, Graduations). Prevailing Rates may apply over unavailable dates. Member Rates are non-commissionable. Member Rates cannot be combined with other rates, special offers, packages, group/negotiated rates, or limited time offers. 
  • Member Perks valid for first member room only, if multiple rooms are booked.

Terms & Conditions by Tier

For questions about the Valued Hotel Guest Loyalty Program, please contact the Corporate Director of Loyalty, Nicole Phillips, via email at valuedhotelguest@valenciagroup.com.