Valued Hotel Guest

Terms & Conditions

  • Valencia Hotel Group reserves the right to discontinue or modify the Loyalty Program benefits at any time with or without notice.
  • Third party bookings do not receive Loyalty Program benefits (i.e. Expedia.com, Orbitz.com, Hotels.com, etc.).  
  • The Loyalty Program is a individual traveler program.  Group bookings do not apply.  Bookings or reservations of ten (10) rooms or more are considered a Group booking. See Details
  • Loyalty membership profile may not be attached to guest reservation for group or negotiated rate reservations if the loyalty email address is not provided at the time of booking.
  • By enrolling in the Loyalty Program, you are automatically signed up for email offers.  
  • The Loyalty Program benefits are non-transferable.

Classic

  • 1-29 Paid Nights or 1-9 Stays per year qualifies VHG loyalty guests in this tier
  • Member Rates are based on availability; blackout dates do apply.  Member Rates cannot be combined with other rates, special offers, packages, group/negotiated rates, or limited time offers.  Must be logged in to loyalty account at time of booking to receive member rates
  • $10 Raid the Minibar/Hotel Food & Beverage Credit valid for food and beverage in the hotel minibar or at the hotel restaurant and bar, one per VHG guest, per stay.  Charges must be applied to the loyalty members room to receive the credit at checkout
  • Special Birthday Offer based on availability, blackout dates may apply.  May only be used once per year, per VHG Loyalty member, for one room within 90-Days of the VHG birthday.  Cannot be combined with any other offer or discount.  Bookable via birthday email or through reservations department

Exclusive

  • 30-74 Paid Nights or 10-24 Stays per year qualifies VHG loyalty guests in this tier
  • $20 Raid the Minibar/Hotel Food & Beverage Credit replaces the $10 Classic Member credit and is valid for food and beverage in the hotel minibar or at the hotel restaurant and bar, one per VHG guest, per stay regardless of the number of rooms booked by the guest on the day of arrival.  Charges must be applied to the loyalty members room to receive the credit at checkout
  • Room Upgrades, based on availability the day of arrival
  • Priority Restaurant Reservations require 48-Hour Advance Notice and are based on availability
  • Early Arrival as early as 2:00PM, based on availability the day of arrival
  • Late Departure as late as 1:00PM, based on availability the day of departure
  • Grand Opening Offer at New Valencia Hotel Group Properties valid for bookings within 6 months of the hotel opening, offer will be sent via email or loyalty guest may contact the Corporate Director of Loyalty
  • Same-Day 4PM Cancellation applies towards Exclusive and Premier Guests reservations booked directly via the hotel website, 3rd party bookings do not apply.  Does not apply towards special event reservations, pre-paid reservations or advance deposit reservations

Premier

  • 75+ Paid Nights or 25+ Stays per year qualifies VHG Loyalty guests in this tier
  • Personalized Welcome Amenity replaces the $20 Raid the Minibar credit on this tier level.  Guest may choose to keep the $20 Credit or have a personalized amenity in the room, update request to Corporate Director of Loyalty for any amenity preference updates  
  • Premium Wi-Fi Upgrades based on Hotel Wi-Fi options and availability
  • Complimentary One-Night Stay at New Valencia Hotel Group Properties, valid for bookings within 6 months of the hotel opening, one booking per VHG loyalty member, per new hotel, provided to Premier Guest via the loyalty portal
  • Charity Donations: Up to (3) One-Night Stays per Year or Up to (16) Hours of Hotel Employee Charity Volunteer Hours to Charity of Choice with Proper Documentation and approval by Valencia Hotel Group, renewed each calendar year as long as VHG remains an Exclusive level member. Charity donations can be coordinated with the Corporate Director of Loyalty
  • Signature Scent Gift Box is a one-time gift provided to the guest the first time the guest reaches the Premier level

For questions about the Valued Hotel Guest Loyalty Program, please contact the Corporate Director of Loyalty, Nicole Phillips, via email at valuedhotelguest@valenciagroup.com.

 

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