The safety of our guests and our associates is, and always has been, our primary concern.  Valencia Hotel Group is committed to staying ahead of industry best practices using all resources available to us, including Hotel and Lodging Association guidelines, local, The CDC, state and other federal guidelines and expert recommendations. 

We are proud to partner with Proctor and Gamble, using their hospital grade sanitizers and disinfectants at all our hotels, including Spic and Span® Disinfecting All-Purpose Spray and Glass Cleaner and Clean Quick® - Broad Range Quaternary Sanitizer, a P&G Professional. 


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Our Team

All our team members have received extensive training on safety protocols, including proper use of personal protective equipment (PPE), proper social distancing, and proper procedures to follow should they feel symptoms or believe they have encountered someone that was infected.

Based on The CDC guidelines, face coverings are required for non-vaccinated individuals only. Gloves and other forms of personal protective equipment (PPE) may be required as appropriate, depending on the nature of the team member’s function.


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Public Area

Public area furniture has been rearranged where possible to facilitate proper social distancing.

Public areas are cleaned and sanitized on an increased frequency.  Certain high contact touch points such as elevator buttons and door handles are cleaned hourly.

Hand sanitizer has been placed in convenient locations throughout the hotel’s public areas.

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Arrival and Departure

The use use stanchions, floor markings and added space between terminals has been implemented to ensure proper social distancing during peak arrival and departure times.

Contactless check in has been implemented wherever possible, including self-swipe of credit cards, mobile check in, mobile keys and self-check in kiosks at select properties.

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Guest rooms

Certain key touch points have been highlighted in the cleaning of each room prior to the next guest’s arrival.

To respect the personal space of our guests and allow for proper social distancing, stayover service will be provided upon request only, allowing for the room to be cleaned when the guest will be out of the room.

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Food and Beverage

We are seeing with our own eyes that in a time of crisis, people naturally want to help and serve.  We are playing witness to some of our own team members giving back to the communities where we are built as well as to our own associates. Chef Emily Hill of the Water Trough at Lone Star Court made over 100 meat & cheese sandwiches with other accompaniments to feed the homeless in downtown Austin after being inspired by her Pastor’s message.

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Meetings & Events

Seating capacities and floor plans will be reviewed on an event-by-event basis to ensure appropriate physical distancing in accordance with proper social distancing guidelines.

Hand sanitizing stations are provided in all meeting and event rooms.

Any buffet style meals will be protected by plexiglass barriers and served by our banquet attendants.