INFORMATION ABOUT OUR CLEANING PROTOCOLS

The safety of our guests and our associates is, and always has been, our primary concern.  Valencia Hotel Group is committed to staying ahead of industry best practices using all resources available to us, including Hotel and Lodging Association guidelines, local, The CDC, state and other federal guidelines and expert recommendations. 

We are proud to partner with Proctor and Gamble, using their hospital grade sanitizers and disinfectants at all our hotels, including Spic and Span® Disinfecting All-Purpose Spray and Glass Cleaner and Clean Quick® - Broad Range Quaternary Sanitizer, a P&G Professional. 

COVID-19 FAQ   

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Our Team

All our team members have received extensive training on safety protocols, including proper use of personal protective equipment (PPE), proper social distancing, and proper procedures to follow should they feel symptoms or believe they have encountered someone that was infected.

Based on The CDC guidelines, face coverings are required for non-vaccinated individuals only. Gloves and other forms of personal protective equipment (PPE) may be required as appropriate, depending on the nature of the team member’s function.

 

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Public Area

Public areas are cleaned and sanitized on an increased frequency.  Certain high contact touch points such as elevator buttons and door handles are cleaned hourly.

Hand sanitizer has been placed in convenient locations throughout the hotel’s public areas.

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Arrival and Departure

Contactless check in has been implemented wherever possible, including self-swipe of credit cards, mobile check in, mobile keys and self-check in kiosks at select properties.

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Guest rooms

Certain key touch points have been highlighted in the cleaning of each room prior to the next guest’s arrival.

To respect the personal space of our guests and allow for proper social distancing, towel services will be completed each day and will include replenishing of towels, amenities, and removal of trash. Stay over service will be provided upon request only, allowing for the room to be cleaned when the guest will be out of the room.

 

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Food and Beverage

Based on The CDC guidelines, face coverings are required for non-vaccinated individuals/employees only. Where warranted, restaurant tables and other layouts have been arranged to ensure appropriate distancing.

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Meetings & Events

Mask requirements, seating capacities and floor plans will be addressed on an event-by-event basis with meeting planners.

Hand sanitizing stations are provided in all meeting and event rooms.